Customer Services

chennai, india
Posted 01 Jan 2024
Customer Services
  • chennai, india
  • Permanent, Full Time
  • ₹25,000 - ₹30,000 per month
  • Posted 01 Jan 2024
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Job Detail

Randstad is seeking a motivated and customer-focused individual to join our Customer Support team as a Customer Service Representative as job in remote. As the frontline ambassador of our company, you will play a crucial role in delivering exceptional service to our valued customers. This position is an excellent employment for individuals who thrive in a dynamic and customer-centric environment.

Key Responsibilities:

Customer Interaction:

Engage with customers via phone, email, chat, or other communication channels.
Address inquiries, provide information, and resolve issues in a timely and professional manner.
Problem Resolution:

Effectively troubleshoot and resolve customer concerns or complaints.
Collaborate with other departments to ensure swift resolution of issues.
Product Knowledge:

Develop a deep understanding of [Company Name] products and services.
Stay updated on product features, specifications, and updates.

Communicate clearly and empathetically with customers.
Provide accurate and concise information to meet customer needs.
Order Processing:

Assist customers with order placement, tracking, and modifications.
Ensure accurate and timely processing of customer orders.

Maintain detailed and accurate records of customer interactions.
Utilize the customer relationship management (CRM) system effectively.

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